I thought it would be impossible to get the piece and as easy as asking about it they stood behind their product with pride, concerns & made me a very very happy customer
I thought it would be impossible to get the piece and as easy as asking about it they stood behind their product with pride, concerns & made me a very very happy customer
Singtrix has also one of the best customer service teams I’ve come across
Their customer service is first rate, I had a small problem with my power adapters(no fault of the machine or the company), and they immediately sent me replacements, even offering extra happys just for being a loyal customer.
Also exceptional and prompt customer service, special mention to Sarah in helping all my inquiries
whatever you do don't get the party package the speaker sounds distorted crap crappie by giving three stars because the machine itself is very good microphone isn't a professional microphone and headpieces missing from
The microphone is pretty adjustable, especially if you unmount the console, and that means you can have the kid sing into a fixed mike, which tends to work better than them holding it
After using it for few months the microphone doesn't work anymore
Would highly recommend to anyone looking for an inexpensive microphone system.
The product arrived as expected and the kids love this machine!
Very very nice product for family entertainment in a box
Thank goodness for Amazon's return policy (the item was sold by Green Boat and shipped by Amazon) because Singtrix would not take any responsibility for the defective product and would not send me a replacement console.
Bottom line at this point - I don't recommend this product or the supply chain.
Nevertheless, I believe Singtrix should have sent a replacement console as the negative reputation/goodwill caused by a defective product sticks with the manufacturer of the product.