When I asked about setting a static IP for the device (I already knew the answer

After putting me on hold again, he started to explain to me what the product was and that I couldn't set a static IP.

Additionally, what is up with not being able to assign a static IP address to the unit

FYI,To access the setup menu, you have to set your network adapter to a static IP on the same subnet.e.g

Then he had me connect to it using its default IP by using a laptop with a static IP in ethernet

I configured the extender to use a static IP address so that it is not changing every time it reboots, it's easier to just remember a static IP

I love this product, now I am getting full signals in my dead spots and no IP conflict issues anymore.