The Google KitKat 4.4.2 operating system severely limits the number of apps that can be installed because the apps are forbidden to install part of themselves to an external SD card, thereby reducing the amount of internal storage used on the phone by apps.

They lost my telephone number and I worked with TracFone's tech guy for an hour to an hour and a half

The serial number was incorrect

As for the phone, its great but one star has to be removed since the serial number was incorrect