Using remote control of my system Amcrest tech support spotted the problem and corrected in in less than 10 minutes.

I had a little issue getting remote access (away from home) but tech support helped me through that very easily

I called tech support, and Dominic Parkerwas the person I reached.

Great tech support, very good resolution on the cameras, integrated phone app and dvr/nvr.

These cameras are a little tricky to get fully setup but Bill in tech support was very helpful in getting this camera setup fully.

The camera have good video quality works great .Luke from the tech support help me fix the cameraThe camera is highly recommended

Because of the US tech support I have purchased another camera from Amcrest.

Tech support sucks too.

called tech support(888)212-7538, Arthur answered and remote dialed in

Carlos B with the Houston Based Escalation Tech Support Team stayed with me until everything I needed fixed was done

Amcrest should train their tech support people better if they do not want to alienate customers.

Amcrest tech support took control of my PC and replicated the problem

After several hours on phone talking to tech support , the one megapixel camera has a better picture than the new three Megapixel

I did have trouble accessing my cameras on my Windows PC, but after a call to Samuel at tech support he easily provided me with two desktop icons to access my cameras remotely.

Also the number of times I was cut off, not responded to, or given useless irrelevant information by their tech support made me return every single Amcrest device I just bought.

TECH SUPPORT IS A JOKE TOO.I HAVE TRIED FOUR DIFFERENT WI-FI ROUTERS NOW

Best tech support person I have dealt with.

Amanda, at tech support was very helpful in setting up my video playback

Neil with tech support was patient and helpful with this setup

Great service with tech support.

Ending up calling tech support and speaking with Amanda

the camera is WONDERFUL.. needed tech support from amcrest, Arthur was great.. a huge help and very patient..

Kudos to the tech support guys, I had little wait time for my multiple calls, and they were friendly and helpful.

Josh Riley,was excellent tech support,its so awesome

I made at least 4 phone calls to tech support when I was setting up the camera with my phone.

I have spoken with Amcrest tech support and the remotely troubleshot the issue but never really were able to fix it

My most recent interaction with tech support was with a person named Owen Lucas and he has been just as helpful as the other tech support staff that have helped me in the past

Setup was a bit tricky but Amcrest tech support was very helpful, especially Wendy.

Setup was a bit tricky but Amcrest tech support was very helpful, especially Wendy.

Tech support is very good, they get back to you, and if push comes to shove, you can get a phone number from them to call for additional support

If you aren't comfortable with this you'll have to call tech support, and as I mentioned above it won't be the

Thanks to Owen Lucas for your tech support with changing of emails.

This camera meets my expectations very well , Had to call tech support on setting up computer viewing They were very helpful they took care of my problem .

Did need to call tech support for a small question, Josh Riley hooked me up with a fast answer and was a great deal of help

Tech support gave me straight forward instructions on how to manually put the ip address of the camera into the IP Config list and then work on the SD card

Jeffery from Amcrest tech support was awesome

I received and after a combined 2-3 hours with Tech Support and with Senior Tech Support - the manufacturer agreed it was defective and would send me yet a 3rd camera.

Arthur, in tech support was very helpful with my camera connection

Rebecca, from tech support, did a great job in helping me about learning how to use the software to receive emails (motion detection) and recording (NVR).

Tried web based support, chat room, and calling tech support

Tech support advises the end of Nov/middle of Dec for fix...

Called tech support and spoke to Owen, he was very helpful and it turns out, it's my Blue Iris and not the camera that's losing synch.

Other companies need to learn what Tech Support really means as these folks have Nailed it !!

Contacted Carlos B with the Houston Based Escalation Tech Support Team

AustinGibson, from tech support, was very helpful

12 hours later, while on phone with tech support, the problem disappeared

The tech support person I talked to gave me the impression he was lazy and did not want to take the time to guide me through a solution.

I was initially unable to connect to via wifi or ethernet, but I called tech support and Wendy Hart walked me through the process and made it super simple

Amanda Lawson from tech support walked me thru

Got the camera working after a tech support call to Amcrest.

Tech Support-Caleb got me up and running in minutes.

Cameras work perfectly and good tech support from Clint.

Thanks goodness for Arthur in Tech Support at Amcrest!

Cameras work perfectly and good tech support from Clint.

Cliff Hoyer at tech support was great setting up the camera and getting it running.

, I got a Tech Support on the other end who really knows stuff

I have wasted hours tinkering with these and calling tech support

I called Amcrest support and go through in seconds to Dustin in Tech support

Both of these cameras were defective, per Amcrest tech support person.

Tech support from Amcrest is seriously lacking.

I have called their Tech support for help recording to my hard drive and Jay was very knowledgeable and helpful.

A senior tech support rep called later and confirmed this was a known issue and occurs when you use their cloud service

Than you Arthur; great tech support!

I was having trouble with the camera setup but after calling tech support and speaking with Jeffery he was able to get me up and running in 5 minutes

Great quality, hard to set up but had excellent tech support to walk me through it

Summary, FIVE starts for the device, the applications and the phone tech support.

I needed tech support when I started getting more sophisticated with monitoring for motion and recording.

Amcrest tech support Jay Mills was very responsive and the problem was resolved quickly

I had a slight problem with my wireless connection, so I called tech support.

Revised: i am revising my original tech support review, the cameras are great... contacting the first line of tech support is still only ONE STAR, but after finally getting to Carlos B with the Houston Based Escalation Tech Support Team, I am changing to FIVE STARS !!

Fortunately, I was able to talk to Tech Support and spoke to a very knowledgeable agent, Warren Johns.

Arthur of tech support was very helpful in changing which camera accessed the free cloud account.

By far the worst tech support I have ever dealt with !!

Tech support is great, Owen, the expert helped me and had my issue resolved almost instantly

I explored on my own, no thanks to Amcrest Tech-Support.

Arthur was my tech support person on my camera issue in which I have several

Amcrest's is much better but still needs work, particularly the playback screen.- Foscam seems to be trying to up their tech support game but dealing with Amcrest was a better experience.- Both cameras can take snapshots and email them to you when motion is detected

I had to call tech support to get it to work

and Amanda in tech support was extremely helpful in getting the cam up and running.

I then sent an email to support and got an appointment with Carlos B with the Houston Based Escalation Tech Support Team

Finally, with several questions I contacted Amcrest and got Indian tech support...the last straw.

I contacted tech support, they walked me through some adjustments and fixed it within 5 minutes

I tried tech support and got nowhere

The last tech support guy that helped was Arthur.

Had some issues with SD card and recordings, called Tech Support

The initial setup required some additional help from tech support and ATT (radio frequency settings)

Sophisticated and very clear cameras, which gave me difficulties setting up, but the Amcrest tech support, specifically Dwayne, was patient and very effective in getting all my cameras up and running on my laptop and on my phone

Very happy with the tech support helped by Gary hyler.tried 3 different cameras from different companies but this one fit my needs the best, no messy wires and sturdy design

I asked tech support that if I had a power outage what would be the steps involved to get the camera to work

Arthur at tech support helped me a lot, now the camera is working great!

I have contacted tech support and tried the online chats

Arthur was excellent with tech support, walked me thru the steps needed to get the camera up after I changed my router

So, far, tech support have been good about fixing problems like setting the correct date and time, getting the camera online via amcrest view for pc using windows 10

Tech support was very helpful and responsive.

, I got a Tech Support on the other end who really knows stuff

I full intend to buy a couple more of these cameras and I highly recommend the cameras and Amcrest tech support to anyone and everyone who is thinking about buying one of these cameras

Evan at Tech Support did a fantastic job of helping me set my cameras up after I encountered some challenges with wireless.

Very pleased with the tech support from Jeffery in the quick resolution in setting up my security camera

I spoke to Tech Support 4 times and could not get to work properly.

From their tech support person, this is not possible.

Nelson (tech support rep) was very polite and helpful.

First: Tech support is really really helpful

Tech support from Chris at Amcrest was shockingly good.

The software for the cameras is very complex and took me a while to navigative through it all, but tech support has always been able to answer my questions.

Tech support from Chris at Amcrest was shockingly good.

Evan Lyman is the professional tech support

Chester was a fantastic tech support tech, he walked me through the entire process step-by-step on unlocking my camera - excellent customer service.

It took more time than I thought to set up the camera, and several calls to tech support, but now the camera is set up properly.

Bill in tech support was patient and very helpful in getting my wifi camera connected to my mac/wifi config that includes my Amcrest 3MP setup

Worked with "Derek" and "Denis" from tech support they quickly gave me access and a bit of

I call tech support and they say its only compatible with Amcrest devices.

Not a big deal, but tech support doesn't seem to have an answer

The picture quality is great but the tech support was amazing

Tech support was excellent

The tech support on the chat support tried to sell me additional products

Tech support was cheerful and tried, but in the end it was a matter of their fail from the start and me thinking about it which led to a solution

Have some difficulty setting up the cameras, but I call Tech Support at Amcrest and

Thank you, Frank, for your great tech support

the Amcrest tech support is very

Tech support doesn’t seem to know anymore than someone who has read the manual.

Evan Lyman in tech support was very friendly and fixed an issue I was having with OS

To sum it up, the wireless connection is more stable within 20 feet, the picture quality remains atrocious, and the tech support was not willing to attempt to help with my storage dilemma.

TECH SUPPORT IS A JOKE TOO.I HAVE TRIED FOUR DIFFERENT WI-FI ROUTERS NOW

After spending many hours on the phone with offshore tech support, allowing remote access to my laptop for trouble shooting, physically uninstalling it 3 times as required for a "hard reset" and reconfiguring via Ethernet, it still does not connect to any Android devices.

Their tech support was not available on a Saturday evening when I tried to call, so I didn't bother and just returned it

I got great tech support from a tech named Clinton he helped me get it running

I called tech support and Jeremy from technical support quickly helped me with the final detail

Amanda was very helpful when i called tech support

Great quality and the tech support is second to none

Would buy again now knowing that tech support is so efficient

Tech support sucks too.

TECH SUPPORT IS THE PITS

Carlos B with the Houston based Escalation Tech Support Team did an awesome job getting the camera configured and set up with the Amcrest software.

It is straightforward to setup and the tech support is very good.

Jamie in tech support was awesome.

Dominic Parker from Amcrest tech support was great in helping me set up my cameras.

Camera works great.great tech support by Gary

Tech support is wonderfully patient

Tech support is wonderfully patient

Contacted Tech Support

Using remote control of my system Amcrest tech support spotted the problem and corrected in in less than 10 minutes.

Based on my experience of having all those bad cameras that either didn't work or with limited working features, coupled with enough emails back and forth to bog down my inbox, tech support and false promises made by this company.

Tech support from Amcrest is seriously lacking.

I also really appreciated Carlos B with the Houston Based Escalation Tech Support Team taking the time to walk me through the set up process.

I do not understand why tech support doesn't know how to fix these errors and that it took an hour to even talk to someone just for the to tell me they couldn't do anything but let me wait a week for a new one

The tech support said to go ahead and continue and started giving me instructions that were not in the set up manual.

I have three Amcrest cameras and am very pleased with them and the outstanding tech support.

I decided to call tech support and was placed on a call with Wendy Hart

And Jason and Benjamin at Amcrest was the most helpful patient tech support I've ever had

The tech support stuff is mostly good

I had a little problem with one of the cameras and I called tech support and spoke with Dustin

would not connect to my wifi at first but Tech support was great

The tech support guy Tom (probably not his real name) was jaded and dead inside

A special Thank you to Carlos B with the Houston Based Escalation Tech Support Team for his assistance in setting this up.

Took a week of back & forth emails for tech support to come to the same

Pressed 2 for tech support

I called for tech support and the support was excellent

You'll be promised one thing by tech support or their other employees and end up getting something entirely different.

Arthur on tech support was extremely helpful and was able to solve my issues

Tech Support provided by Mr. Ben L was very patient and helpful in attempting to resolve on-going network connection issues

I can't say it enough how impressed I am with now Amcrest tech support and this camera

WiFi Wireless IP Security Bullet Camera - IP67 Weatherproof, 3MP (1080P/1296P), IP3M-943B (Black)My camera was working and then stopped, so naturally I called tech support

the first tech support guy said its the memory card and it needs to be formatted

very happy with Amcrest cameras and best tech support

The cameras work well and Chester in Tech Support was great at setting them up as the app setup didn't set up the cameras as advertised

I called tech support because after scanning the s/n the camera was not syncing to my iPad

Called for tech support after a move

Downloaded the firmware update today and now I have to call tech support again

I am a limited computer user and called tech support

Amcrest tech support from Owen Lucas was phenomenal.

Jay from Amcrest helped me set it up which is great tech support person.

I'm happy with the tech support provided by Lorri

I did have one issue where I needed to reboot my camera, but Carlos B. with the Houston Based Escalation Tech Support Team helped me resolve that easily and quickly

I would recommend Amcrest Tech support if problems are noticed or difficulties loading software to the camera.

Tech support is VERY patient and kind.

Tech support was Way more than I would have expected

When calling the tech support group multiple times I was told their software was being worked on and not working.

Now, I have to call tech support again, I just hate having to call tech support

Very pleased with my experience with Amcrest Tech support.

If you do purchase these cameras, when you call tech support ask to be connected to Texas.

Neither could Amcrest tech support

Picture quality is still good day and night, need to improve them software so customers won't have to call tech support so often

so I called tech support

Got fast tech support from Carlos at Amcrest and he made it all very clear and had everything running perfectly in just a few minutes

I had to call tech support for help.

so I reluctantly called Tech Support

Was able to make them work on my win 7 with the great tech support from Amcrest

I spoke to two tech support reps the past few

Arthur in tech support was awesome !

Tech Support was great, Spoke with Owen , super help!

Tech support is non existent

Camera seems okay, but calling in to tech support, let's just say that English is not their first

However, my latest camera required a little assistance from Amcrest Tech Support.

Completely confusing recording and Cloud set up + non-existing tech support

Had a bit of trouble setting up the camera on my Mac, but Tech Support was outstanding

Thansks, Lorri at Amcrest for the great tech support

I emailed tech support and received a prompt reply from Carlos B who is with the escalation support team out of Houston, Texas (That’s right folks, customer support is right here in the USA!)

Nelson is very helpful, he is one of the best tech support.

Evan at tech support was a big help

The tech support is also very good

I used tech support for some fine-tuning of the options

Spoke to Austin at tech support, he helped me connect my cameras to the amcrest pro app on my laptop

Luke, with Tech support was able to help me quickly link my Cam to my phone and PC

AND MY CHEAP-O ROUTER ACTUALLY HAS THE BEST SIGNAL TO EACH CAMERA