Thanks Anker... this is why I am a loyal customer and just bought yet another item from Anker today!

I am still giving it 3 stars because Anker provided FANTASTIC customer service.

Anker was kind enough to provide a replacement, while I haven't used it enough yet to comment on the durability, Good customer service is always appreciated and

Great customer service, great product and awesome 18 month warranty.

Thanks to Anker customer service for being proactive towards unhappy customers!

Although the initial unit I received did not connect properly, I'm still going to rate this product 5 stars due to Anker's excellent customer service

Excellent company with great customer service

But I do have to say Anker has the best customer service of any company I have dealt with

Very attentive customer service followed up and sent a replacement.

Works as promised...excellent Customer Service.

Excellent customer service.

I would buy this again and appreciated their great customer service

I really like their proactive customer support!!

Helpful customer service

Anker apparently is interested in quality control as well as customer satisfaction.

Nice customer service

Great customer service.

Upon receiving a replacement device from Anker (very quickly..excellent customer service), I immediately used black electrical tape around 10-15 spins so that it should be impossible for the cable to fray again

I could not ask for better customer service

Nevertheless, very responsible manufacture with great customer service.

and I would still highly recommend Anker products based on those and now also the top-notch customer service I received

Nice customer service, good device.

I contacted them and they quickly sent out another - very easy customer service on that front and no complaints there.