So because of that perfect customer support i am changing my 1 star to 5

Great product, wonderful customer service

I am upgrading my review to reflect the excellent customer service and the new unit that seems to work just fine now

Lancky, a super excellent customer rep contacted me and was so apologetic.

That's pretty amazing customer service in this day and age

Excellent, attentive communication and customer service from Anker, which is appreciated very much these days!Excellent customer service

From the packaging to the supreme customer service to well made products from a “dedicated to excellence” company

Decent product, awesome customer service!

I increase the rating from two stars to four, for excellent customer services

Their amazing customer service NEVER wavered even though my travels took me elseware which delayed a re-review of their product.

Great customer service!

Been a happy customer of a number of their products, and will buy their stuff in the future

Good customer service

Good customer service

For excellent customer service I am revising my 2 star review to a 5 star review

While my opinion remains unchanged on this particular product, I can say I have received excellent customer service, they followed up persistently and showed genuine concern in resolving my issues

Thank you so much for everything!!!Really amazing customer service!!!!

Great customer

Update: 8/9/2018 Excellent customer service when they sought me out due to my poor review and offered a new device

Anker has excellent customer service.

I truly think I might have just gotten a dud and would definitely buy from this company again due to their excellent customer service

Very good customer service, in my opinion

So... I've increased the rating to 2 stars from one, as I hope my review will save someone from having the same trouble I did - but Anker deserves a lot of credit for their excellent customer service!-----I usually love Anker products, and own a lot of them

fantastic customer service

Anker has just lost a faithful customer as I will never purchase an Anker product again.

Although the product didn't work for me, i received i good customer service

Really Good Customer Service, they honor their quality and Brand, thanks for your attention, highly recomendable .

Changed to 5 stars because anker stuff works (when used as advertised) and they have amazing customer service.

Works great, great price and great customer service too

Good customer service at least.

I can't offer a review of this item here but Anker has great customer service and promptresponses in sending me a replacement.

and if I I ever have a problem customer service was right there to help every time

Anker has just lost a faithful customer as I will never purchase an Anker product again.

They have great customer service and contacted me back right away

Nice customer service.

n’t had a “overheating” issue like another

Perfect t expand the USB port on my Surface PRO

n’t work properly.