Moreover, the boom of free internet service sights such as yahoo! pose the question as to whether customers will continue to pay for AOL when they can get free service from other sites.

Finally, AOL.COM explains to it's readers how Steve's determination for member friendly mass appeal along with it's focus on community made for the ideal consumer service

Over the past several years, Steven Case has lead AOL into becoming the top onine service on the Internet.

To boost their online service, AOL offered games, e-mail, chat, news, forums, travel, and other information at a time when there was no commercial Internet yet