install - plug it in!Didn't need tech support.

But I'd have to feel much better about tech support and customer service.

Don't know why Amazon is requesting in this review WiFi signal and Tech Support...

I've never had to use the tech support, so I can't give a rating for that.

Tech support seems to say reduce the sensitivity, but that didn't work

Awaiting tech support now.

That kind of tech support is rare, and should be acknowledged.

Tech support seems to say reduce the sensitivity, but that didn't work

Also, I did not respond to the "Tech Support" rating only because I have never had any reason to call them!

Tech support initially agreed it was a battery issue, tried to sell me the WRONG battery for the unit, but fortunately I caught the difference in the picture vs. the actual unit battery

I contacted their Tech Support and they admitted that as long as you are attached by USB you will not sleep

When I wrote in to tech support, they informed me that the UPS is not intended for routers, or NAS hard drives and that they would void the warranty for continued use.

APC tech support deemed it bad after troubleshooting

I can't rate Tech Support

I contacted tech support and they walked me trought a few steps and then finally replaced the unit

I did not rate Tech Support because I have not used Tech Support.

Haven’t used tech support, works well

Haven’t used tech support, works well

We got multiple highly conflicting answers from tech support, including some completely bogus answers from either a tech who thought he was talking to an idiot who'd just accept whatever he said,

I spoke to tech support and they confirmed it is caused buy "Battery Short" because of bad diodes

n’t loose any

n’t loose any