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The batteries failed way early
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Good unit, good batteries, good history
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Here are a couple of example links to the batteries that failed prematurely here UPSBatteryCenter Compatible Battery Pack for APC Smart-
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You have to tell the UPS that there's more standby time or the unit will shutdown before the batteries are exhausted
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Many reviews criticize the APC branded replacement batteries for failing prematurely, and the 3rd party knock-offs are often a joke
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Very well reputed maintenance-free AGM batteries
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This smart battery backup has served our office well.
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The BatteriesI went out and bought two 12-volt Optima Blue Top batteries (Optima Batteries 8052-