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If I could guess, they get a lot of refurbished used phones, which for the majority of the time work fine, but there are going to be quite a few phones that are faulty
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I used this for personal use great condition
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Much like the power button that takes some getting used too but having a slightly larger screen is nice when watching youtube videos
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I work downtown, so I'm use to some issues, but it's so bad I need to find a clear area that I know is fine
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I was surprised, especially after all this reviews, but I think it was my lucky day, so everything works fine (1 week use), I tested it in special app