broken(unless u have a nice case for it

I listen to music 5 hours a day and last week my Creative Zen Touch fell down the stairs (with its "protective" case on) and it malfunctioned after that

I got a transparent hard plastic case

They should probably include a plug in power adapter and a decent case

I have been nervous about the screen scratching and have been looking for a better case than what was in the package

Also, the case that comes with the player is barely marginal.

I highly recommend a case for the iPod, to protect from scratching (I chose a pretty pink leather one).

Due to how delicate this item is cosmetically, you will undoubtably have to purchase a protective case to preserve you investment, which will run you an additional 20 to 50 bucks.

I got a transparent hard plastic case

Now, my case just takes the scratches instead, which is nominally

you NEED a hard case that completely covers the screen, or one of the sticky screen protectors.-Video Playback

The wheel also sustained a crack in the plastic while it was in a very sturdy case in a padded pocket in my purse.

Overall, I the unit I received is as advertised and it works as I expect a refurbished iPod would work