In what reality is it appropriate for the default position of a security system to be DISARMED and for customers to not be informed when the system fails?Calling customer support is a total waste of time because the person barely speaks English and understands very little

You won't waste 4 months of your life with customer support.

It is a constant source of conversation on all the customer support forums

Customer support knows less about the system than you do.

I contacted customer support to find out that the camera is not under warranty any longer and that I am simply out of luck.

I haven't upgrade to the Arlo Pro 2s as Netgear still refuses to support HomeKit after more than 2 years, and the Arlos are still the better value (although the competition is gaining ground and it won't be long until I start planning to switch again).I'd give it 5 stars, but as usual with Netgear they make great hardware which is later crippled by horrible software and poor customer support.

I talked to NetGear customer support.

The only complaint I have with Arlo is that if you need customer support, be prepared to wait on the phone on hold for at least an hour

I needed to call customer support with a question about setup.

HOWEVER Customer Support is terrible

I contacted Arlo customer support to answer some of my questions

Contacted NetGear customer support who quickly authorized a

I spent days trying to get them to work, then spent more time on the phone with customer support who had me go through everything I’d already done only to confirm that they weren’t working and needed to be returned

So if you expect good customer support this is NOT your product.

After contacting customer support they are saying it is an issue w iOS 11

Customer support is horrible

I contacted customer support once again and was told that they would send a replacement - that was more than 2 months ago.

Also, Netgear's customer support has been nothing but useless when trying to resolve this issue and their website's chatbox doesn't even work

Customer support claimed to know nothing about

Customer support is horrible

I've tried their customer support in the past, and it's a waste of time

The customer support person gave me the answer that I needed in order to set it up as I wanted to set it up.

HOWEVER Customer Support is terrible

It was replaced after I contacted customer support but after a few months, it was the battery that gave out.

I haven't upgrade to the Arlo Pro 2s as Netgear still refuses to support HomeKit after more than 2 years, and the Arlos are still the better value (although the competition is gaining ground and it won't be long until I start planning to switch again).I'd give it 5 stars, but as usual with Netgear they make great hardware which is later crippled by horrible software and poor customer support.

Called a second time explained everything to John at customers support

Trying to get customer support on the Netgear support page is really difficult.

I decided to return to Costco because of their bad customer support.

After 4 calls to customer support they acknowledged that the base is defective.

Called customer support with Arlo

Task (a) could only be accomplished after many phone calls to customer support, and took roughly an hour of discussion and repeated explaining of what I was trying to do

After about 1 and half hour called customers support wait time 35 minutes was told item was registered under another name and customers support presumed the avenue of ownership even asked if I had a receipt

In what reality is it appropriate for the default position of a security system to be DISARMED and for customers to not be informed when the system fails?Calling customer support is a total waste of time because the person barely speaks English and understands very little

I called Arlo customer support and it was terrible

Called customer support, waited for 35 minutes, and was told they would send out a new charging cable.

The camera itself works as described but the service is really expensive and the customer support is even worst you can imagine

No customer support email or number4.

Their hardware is hit or miss.. and customer support is sometimes dismal and aggravation to the max

The battery warranty is only for one year and Netgear customer support will not budge on replacement of these batteries once they are dead.

Their hardware is hit or miss.. and customer support is sometimes dismal and aggravation to the max

If you can weed through the hit or miss hardware and the not so great customer support

I had one problem with one of the originals (night vision failed) which was quickly resolved (replaced) via their customer support.

Perfect for the price with excellent customer support.

The problem is, Netgear's website has problems for a day or more at a time all too regularly (and their servers are needed to administer the system).When the servers do have problems, the tech support doesn't bother to tell you when you're on the line/chat with them, they don't put an announcement up on the site indicating a problem, and are generally terrible at customer support.

The camera itself works as described but the service is really expensive and the customer support is even worst you can imagine

I tried to email customer support but it was difficult to do so

Had an issue with one camera and netgear customer support took care of it right away.

If there are systemic issues with Geofencing, then: a) all customers should have been notified as soon as Netgear confirmed the issue; and b) the representative should have told me at the beginning of my call, not 30 minutes into the call; and c) why did she continue wasting my time with troubleshooting when the whole service was down?

u will wonder how did i ever go without this before.

n’t say enough good about it

n’t trust it to record when you need

u will wonder how did i ever go without this before.

n’t say enough good about it

n’t trust it to record when you need