Faulty cameras, terrible customer service, lengthy replacement process.

And, good 7 days cloud service for Free

Bought this system to use at my boat but will not work with out internet service stupid product never going to buy agian

Payed for itself to replace nest cams (which have no smart home compatibility) and their expensive cloud storage fees, unlike Arlo free service

In my opinion, they have terrific customer service.

Poor customer service is an understatement.

Though this item is sold by Netgear and that use to mean something this has and continues to be bad product with horrible customer service

Bad customer service, would not buy again.

Together my husband and I have spent hours and hours trying to get these stupid cameras to detect motion accurately and we’ve called their useless customer service over and over again

I have a really fast internet service and I also

You also get free cloud service and remote access

Combine that with the fact that one camera never worked correctly and Arlo wanted us to pay to ship the defective camera back to have it fixed- not good customer service or standing behind the occasional defects.

NETGEAR has terrible customer service Merry with Expert ID 46511 provided the worst customer service I have ever received

Disgraceful customer service for a company of this size and reputation

Service to access is shady.

Great product as long as it works, and not great customer service.

Since I have purchased these Arlo Cameras the service has been generally unavailable to me for three separate events.

The "FREE" internet monitoring service is an absolute requirement for this device to function

I still use the free 7 day cloud service

Several hundred dollars later I'm still stuck with unreliable motion detection, the action being gone by the time the cam turns on, a glitchy app, weak customer service, and all the other headaches that come with being an Arlo owner

Slow customer service.

: I was told this was the best system that did not require a monthly service fee, well a month later that all changed if you want the normal stuff you should get at that

Wasted so much of my valuable time speaking with unqualified customer service reps.

The camera itself works as described but the service is really expensive and the customer support is even worst you can imagine

For example, lawn service and home cleaning services.

What awful customer service

As I know, there is no other company are offering Free 7 days cloud service.

The agent was extremely rude and told me that if I didn't like their customer service, I should just return it to amazon

Bought the 6 camera deal and have the free service will be buying an additional base and 3 more camera

Terrible customer service and product

Its too late for me to return, but if you're looking for intermittent service which may or may not be on-line and have a 50/50 chance of recording a squirrel on your porch or a break-in with no discernable service support, then this service is for you.

and it was only one month in... bad service.

Still learning the nuances and will no doubt enjoy it more as I

(I was not paid or remunerated in any way for this review, this is wholeheartedly written voluntarily)

If there are systemic issues with Geofencing, then: a) all customers should have been notified as soon as Netgear confirmed the issue; and b) the representative should have told me at the beginning of my call, not 30 minutes into the call; and c) why did she continue wasting my time with troubleshooting when the whole service was down?