After being on hold with tech support for almost an hour someone finally answered

We spent a lot of time with tech support, but no resolution

Called tech support and got some lady from Bangladesh or somewhere close to that

I finally broke down and called tech support.

But (b) was not easy to do, and also required many calls to tech support, both by the buyer and by me

However, the downfall here is the Netgear Tech Support.

On top of that, their tech support wouldn't really help me, or clearly explain things to me, but were instead trying to get me to buy a subscription plan for tech support

Worked with tech support for hours trying to get it to sync, but it would not

In the course of my conversation with tech support, I discovered that the camera is ON and sensing motion ALL THE TIME, even when I have turned it off with the app

The netgear tech support was poor so I am returning the system.

Had an issue upon start up with not being able to arm/disarm the camera, tech support was able to help on a

Read all the dirty tricks the Netgear tech support rips off their customers

The arlo pros, I had to call tech support which took near 2 and a half hours and another 70 dollars just to get a picture

Tech Support answered within a few rings (on a Saturday)

Tech support also sketchy and tough.

I'd like it more if the thing kept working (after only 6 months of use) and Amazon actually responded to my tech support requests

Netgear tech support ( India based) are crooks

I had one camera that was not working correctly and tech support worked with me

So far tech support has been no help

- Tech support has been ok.

I called tech support

Once again after trouble shooting and calling tech support, they finally informed me that the IOS11.3 does not work with their camera and that their engineers were working on it.

I tried ARLO tech support and after spending several frustrating hours I was finally able to live chat with someone.

It is evident Amazon doesn't track any of your tech support requests of keep any records of you trying to reach for tech support

It simply does not work as advertised and this was after spending inordinate hours with netgear tech support on multiple occasions.1) the outside audio is a whisper

Tech support also sketchy and tough.

The netgear tech support was poor so I am returning the system.

It took hours of trying and retrying, hanging web pages, tech support chat help

call to tech support.*Tech support very good, the accent is hard for me, but very efficient.***There is NO useable 2 way audio/talk.

I understand tech support asking for some minimal troubleshooting, but at this point I am starting to feel like a circus monkey jumping through all the hoops to "pin point the exact cause of the camera malfunction."

Tech Support is great IMO.Easy & quick setup

I only had the item for one week and couldn't even set it up, why would I buy tech support?

However, the downfall here is the Netgear Tech Support.

; it is not free), but now I think we'll try a different brand that has better tech support reviews.

Apparently, according to Arlo tech support, if a device you're setting up for geofencing has special characters in its name then it causes problems, but the software doesn't warn you of this when you add the device

However, the Arlo tech support insisted on sending us a new battery and then new charging cables to try, taking over a month of back and forth to confirm the camera was broken.

I finally called tech support and after what seemed to be an eternity on hold I was greeted by a tech support employee that was courteous, polite, respectful, BUT almost impossible to understand due to his thick accent

At this point the tech support said this is a known issue and I would be notified when a software fix was released.

Arlo tech support requested that I use Safari and Chrome on my iMac and internet explorer and chrome on a windows computer.

Do everything you can to avoid calling the tech support

Ive even called tech support and the problems continue

Tech support is non existent.

Great Cameras, but their tech support is Non-existent

According to the online Arlo tech support (google "arlo change ownership") this should have made Task (b) easy to do

Contacted tech support

The problem is, Netgear's website has problems for a day or more at a time all too regularly (and their servers are needed to administer the system).When the servers do have problems, the tech support doesn't bother to tell you when you're on the line/chat with them, they don't put an announcement up on the site indicating a problem, and are generally terrible at customer support.

n’t say enough good about it

n’t trust it to record when you need

If there are systemic issues with Geofencing, then: a) all customers should have been notified as soon as Netgear confirmed the issue; and b) the representative should have told me at the beginning of my call, not 30 minutes into the call; and c) why did she continue wasting my time with troubleshooting when the whole service was down?

u will wonder how did i ever go without this before.

n’t say enough good about it

n’t trust it to record when you need