You can only receive automatic updates via your ISP.- I posed support a simple question about firmware: The device ID tag called out FWv1.0.1.5, but the GUI was listing it as having FWv1.0.1.3 installed

The signal strength is quite good, reaches across a 3K sq/ft 1-story house, but this device is very unstable

CM-16 DOCSIS Modem is on the list of approved devices.

The tech who installed cable services to my house called in to have the modem provisioned and initially they tried to tell him that the modem was not an approved device, but backed down once I told them it was on their approved list of devices

This is definitely one solid device

I have too many "smart" devices that I rely on that need 24/7 connectivity

only problem that I found was that the Xfinity people couldn't find it at first as compatible device in "their list", so much likely, will take you a couple calls and some patience but overall will work with no problem at all.

This device works very well.

I'm a PC gamer and this device is a lot faster than what Xfinity provided.

- The router has internet access, all devices on network have internet access, but the DDNS setup page refuses to establish a connection, claiming 'Unable to connect to the internet'

From the get go, I had issues getting the device activated and working with the settings I entered

I bought this one because I have Time Warner/Spectrum and I needed to upgrade my modem router for smart home devices

It's not a cheap device