Whydis Logo
Computers & Accessories Tablets

  • Reviews around asus support (3.65 of 5)
    ★★★★★
    ★★★★★

    ASUS Prime X470-Pro AMD Ryzen 2 AM4 DDR4 DP HDMI M.2 USB 3.1 ATX Motherboard

    • I spoke with ASUS support and they’ve said I either have bad RAM or a bad MB
    • The rest has been either fighting in vane to solve the issue on my own, or worse, stuck in ASUS support's game of KB bingo
    • ASUS does not refund third party sales of their hardware, ASUS support is a joke, and SPICY BOMB does not consider refunds outside of the initial refund period.
    • Asus support was pretty useless in resolving that
    • Asus supports is aids" and what
    • * Your NVME RAID 0 will get half the speed it should because of PCIE lane division on this piece of garbage motherboardAlso ASUS support is horrible, the agent I got couldn't communicate with me in English properly and completely failed to understand the issue I was having; they were also not empathetic to my situation at all
    • ASUS support can't explain it, although there is a history of similar issues with older boards from a few years back.
    • Speaking to ASUS support, and having performed a number of CMOS resets I was able to access UEFI using a PS2 connector; however after changing the boot settings, disabling fast boot, setting the SSD as the priority boot device, etc etc - I was unable to boot without passing through the UEFI - which I was still only able to access intermittently as the device would fail to POST even often after performing CMOS rests and removing the battery
    • Asus support was pretty useless in resolving that
    • * Your NVME RAID 0 will get half the speed it should because of PCIE lane division on this piece of garbage motherboardAlso ASUS support is horrible, the agent I got couldn't communicate with me in English properly and completely failed to understand the issue I was having; they were also not empathetic to my situation at all
    • ASUS does not refund third party sales of their hardware, ASUS support is a joke, and SPICY BOMB does not consider refunds outside of the initial refund period.
    • I made a number of attempts to troubleshoot my issue through ASUS support and sent the board to their service center for repairs rather than just returning the board immediately; as a result of taking the time to troubleshoot and seek a solution to my issue - my return request was rejected by SPICY BOMB for being outside of the return window
    • Finally, after several weekends spent working with ASUS support, scouring web-forums for solutions, posting on /r/buildapc and /r/techsupport and several weeks using my old i5 system in the meantime - I sent the board to ASUS for repairs.
    • ryzen 2600- worked with the inexpensive T force vulcan ram (3000 mhz), stable @ ~2933 (forgot exact number)Bad:-bad placement of usb 3.0