The Netgear router dropped a 540 Mbps wired connection down to 38 Mbps over wireless even after an 1 1/2 hour call to tech support (at a range of 2 feet.

Further fun ensues when I try to reach tech support during their business hours

All promised featured of this router do not work at allthe NAS does not work, the AI cloud does not work, and support is terrible for this devicenobody knows how to use it , 7 hours on the phone with tech support and got nowherei can't get any features for

Tech Support was worthless and even the usual message boards were no help.

I went through their tech support and they asked to get access to my computer

Called tech support.

Although the interface is very very strait forward and even the tech support folks from ASUS could not help me it just will not tether from USB no matter what we tried for hours (firmware updates and everything)

Although I rated ASUS' tech support as a five, I've not needed to use it, so this is just my guess.

Had to call tech support to set it up but learned a lot

Called tech support and no help, all they recommended was to restart or reboot the router

so I called tech support.

Tech support not needed.

Tech Support was worthless and even the usual message boards were no help.

You should go with another one unless you have a background in tech support.

It is NOT user friendly and when I called for tech support, the phone just rung with NO answer

Out of the box not all ports were 1gig, had to call tech support and they helped fix it via some weird setting and firmware update.

Astonishingly, tech support was totally unaware of what was not

that's everyone's tech support.

Tech support was useless

Crazy thing is even though app gives you option to upgrade firmware according to their tech support (which is useless) you can only do it manually with computer

I called tech support and they wanted $140 to "update software".

Tech support took about 20 minutes on hold to answer and I told him the issue and he asked where I bought it, model and when did I buy.

Tech support was useless

I didn't give any points to tech support because I didn't need any support.

I did not rate tech Support because I did not need them.