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ASUS support is really slow and told me that they couldn't troubleshoot because I'm not using it, in the NA region
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The radio is suspect, the coverage range is awful, ASUS support is infuriating, and radio burns out
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Will update if when I get it back from asus support
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Asus support tried to debug it and we tried 3 sets of firmware from Nov 2017 up until the latest 3.0.0.4.384_20379 and none of it worked
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So I contacted Asus support again and supplied them with all of the debugging information that they asked for
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Contacting Asus support if you have any technical expertise is useless
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I contacted Asus support and provided the problem information
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Asus support just said bad router and to return it
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Even called ASUS support for their reset and diagnostic procedures, same result.
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I will contact Asus Support and see how they can help me with this issue (a new unit or a refund is expected to be honest)UPDATE: after contacting Asus support the unit was replaced and right now it is working fine, I won't update the firmware for a few days just to make sure it doesn't break again
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ASUS support is even worse
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ASUS SUPPORT IS TERRIBLE
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Asus support wastes an hour on phone trying to make sure I was resetting it properly
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Ultimately I was asked to return this back to Amazon after again going through Asus support hell
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Second, and almost as important for me, Asus support Staff was easy to reach, professional, courteous, and patient.
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I have tried firmware upgrades, read all of the forums, worked with Asus support and cannot get the 2.4g band to work.
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Asus support painfully slow to fix and lots of back and forth
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I also searched and posted 2 separate posts on the Asus support forums and received the same general response
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I had to spend 1 hour on the phone with Asus support where I was escalated to a supervisor to troubleshoot the router.
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Missed the return date policy because i was trying to troubleshoot this issue with Asus support
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ASUS support is unaware of how TCP/IP works.
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Most disappointing thing is that it's very difficult to get anything out of Asus support - warranty doesn't seem to mean much
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ASUS support is excellent as is the product.
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ASUS support provided no help whatsoever in getting this trash to connect to the Internet.
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Now after 4 weeks of going back and forth with Asus support I get an email from them today asking 'what the problem is.
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I contacted ASUS support and over the course of SIX WEEKS I was bounced between support agents who each gave me a canned 'thank you for contacting asus support!
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Talked with asus support, they acknowledged it was faulty
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I reset the router, tried different firmware versions which I downloaded from the ASUS support site, restored the router to factory settings, verified the 2.4 channel's radio was enabled, and other troubleshooting steps.
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I've replaced it with a spare router I had (the one I actually bought the ASUS router to replace) and am waiting for a response from ASUS Support on my RMA request
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Based on the cost vs how long it lasted without issue and the fact that the ASUS support was
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After a couple of more hours trying to access the online GUI from which I repeatedly got a "not authorized" message, trying to find something helpful on the Asus support pages and re-reading the manual I simply gave up
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The experience with ASUS support has been very disappointing so far
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In spite of hours online and further hours on the phone with ASUS support, I had to work this out on my own
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Asus support wastes an hour on phone trying to make sure I was resetting it properly
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ASUS support had no answer as to when issue would be resolved
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ASUS support is even worse
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ASUS SUPPORT IS TERRIBLE
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I called Asus support to make sure I wasn't missing something, the phone support person really liked that I knew what I was doing and made the recommendation that I add a 2nd router in repeater mode, (this option would cost me a minimum of another $100-200)
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I contacted ASUS support and they gave me an RMA# to send them back the unit for repair
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I've been in touch with ASUS support multiple times and they have no answer
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Eventually I had to contact ASUS support, which I did yesterday.
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I contacted ASUS support and Neil S and Kristoffer H and Jhoanna P and Medard M. and John S and Jhed C and Ren M. and Alexis G and a couple of others who didn’t provide a name, all sent
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With all of the ASUS routers that I have installed, this is the first time I have had to work with ASUS support
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Asus support painfully slow to fix and lots of back and forth
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I contacted Asus support and after 10 days of emails, it became obvious that they weren't getting any closer to a resolution.
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The radio is suspect, the coverage range is awful, ASUS support is infuriating, and radio burns out
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ASUS support is really slow and told me that they couldn't troubleshoot because I'm not using it, in the NA region
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And what does Asus "support" tell me, sorry, "this does not qualify for a replacement unit" so they refuse to replace
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And what does Asus "support" tell me, sorry, "this does not qualify for a replacement unit" so they refuse to replace
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but Asus support wanted to use my network as a test for several weeks while 2 levels of support ran through their written script
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Worked with ASUS support for 3.5 hours, last person I spoke with put me on hold for 40 minutes and never came back
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This router and ASUS support are pieces of garbage.
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Reaching Asus support was easy and could getsomeone to talk to me on the phone fairly quickly who created an RMA for repair
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It got stuck in LED flashing loop and even Asus support couldn't helped me
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After trying several power cycles I gave up and called ASUS support who had me do a hardware reset of the router
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I'm still waiting to receive it from asus support
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I Emailed ASUS support and they replied with a request for information that I included in that first eMail (such as the firmware version).
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I tried to get help from Asus support in Poland (where I live), unfortunately they could not help me because they
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I tried again yesterday and called Asus support, they came to the conclusion that the wifi signal doesn't work.
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Asus support has been less than worthless.
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They gave me some technical info and recommended asking ASUS support to see if there were tweaks to settings that might work
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Asus "support" is of no help at all.
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Asus support was willing to help but not very knowledgeable and very quick to pull the RMA trigger saying they have had quite a few calls for it
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- Joan in ASUS support arranged for service work.
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Called ASUS support, was told to send it back, since it's out of warranty, for sure I have to pay for the shipping, and most likely I need to pay for repair/replacement
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Based on other's experiences with ASUS support, I'm not even going to bother trying to send it in to have it repaired.
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I'm really bummed as I was excited about this router and have had nothing but good things to say about ASUS from my experience with my old router
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We have multiple clients attached, our labtop can finally work as it was designed
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The downside is that file transfers for my laptop to my multi homed NAS box (an 8 by Synology with network teaming) isn't as fast as with the Google OnHub that I pulled out to test this.
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Very frustrating as I'm technology literate and have used an earlier model with similar firmware.
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I've had high hopes of one day it may just start working as it should considering what I've paid for it
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I asked for a warranty replacement instead because I have no other router, but they have to escalate it up and get it approved as that is not standard procedure
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Using the smart connect rules, I was able to get the router to stabilize as long as I kept everything from connecting to the 5Ghz-1 (Lower) channel.
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QoS and bandwidth manager works as it should
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Works as it is supposed to
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They will not give you a refund for the unit and will continue to send you a refurbished unit that is very likely to break as it seems these are hit or miss on hardware issues
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We have slow internet (8Mb/s)
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We have slow internet (8Mb/s)
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We have slow internet (8Mb/s)
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n’t go wrong with this router
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n’t had not one issue at all