Run the screen up all the way and twist the yellow one counter clockwise slowly.

Never bothered to return the damaged one as it was too much of an inconvenience and we can hide the damage the way I hung it

Distorts the picture in an annoying way when I'm using it for movies or tv.

The screen wasn't retracting all the way.

ARRIVED EXTREMELY DAMAGED no way we could even hang it up

Over time, the drywall anchor gave way and the screen fell on my head as I was pulling it down.

It works exactly as we need it to