So while the markers were a dud (and hopefully truly just a bad batch), their customer service was exemplary.

To be honest, I got a bad batch of pens.

I don't know if I got a bad batch or what

Maybe I just got a bad batch of markers?

I guess I should have read a bit more about them, I just figured it was safe to assume that chalk markers worked on chalkboards... call me crazy... very disappointed and confused as to what makes them "chalk" markers