UPDATE: the company sent me another microphone with all the pieces and had great customer service

Cool products - excellent customer service!

and I'll have to keep my eye out for this company's name for other similar items since I am aware of their awesome customer service in

Excellent customer service, great product

Thank you for going over and beyond, thanks for your great customer service!I loved this microphone as soon as I got it!

Great customer service that stands by their product

My 5 Y/O Son LOVES this microphone.