This makes it take way to long for them to gather your information and it seems way longer because the whole experience is frustrating

An unfortunate experience with a Bose product

This is my first bad experience with Bose.

very good experience

In fact if I could I would probably reduce the bass on some songs (especially orchestral pieces), but it isn't so overly heavy as to destroy the listening experience.

But this is still a very bad experience!

My experience with this speakers was disappointing however

I've reached out to Bose support and will update my review if I have a better experience, but I'm guessing I won't based on all the comments in their user forums.

Being able to pick up the phone and quickly get a friendly personable person who could quickly understand your problem offer you fantastic options meant you always got maximum value for your investment and never had to deal with frustrating experiences

Even if Bose products cost more, I highly recommend them as they create an unparalleled sound experience and last

Dreadful experience

but it bothers me because I really like the unboxing experience with products that I spend this much money on and just knowing that someone has return

The R&B performance of the Bose was just too bad to keep them.

The one positive I will say about this speaker, is the blue tooth

Disappointing b/c it loses connection.