No amount of descaling seems to permanently resolve the issue, and unfortunately, the issue begins to disrupt the "pour"

No clogging or issues with the quality of the product.

The replacement unit had the same issue just after the warranty expired.

No problems, issues or complaints

no jams or issues of any sort

In that model the beans, especially fresh oily ones, sometimes would fail to slide down the slope; this is no longer an issue with the new design

They know they have an issue with their design but refuse to do anything about it.

Although I was outside of the one-year warranty I decided to alert customer service to this dangerous issue.

All of them had issues like a poor steam wand, loud, vibrating the cups around, being cheap, and breaking easily.

I have been very happy with this machine with very few complaints (some issues have been self-inflicted, like forgetting to add water to the tank, it survived)

I found this insulting as they still thought it was a cleaning issue.

If you enjoy your coffee, this shouldn't be an issue.

Now I don't seem to be able to connect with the seller to remedy the issue

well I