Spent 4 hours with tech support trying to get it to print wirelessly, the tech finally said I needed to contact my HP laptop support

Spent an hour with tech support who says its not compatible with my router.

The only good thing is that the tech support person was very patient and kind.

(Tech support confirmed this incompatibility.

I called tech support and they were unable to fix it without handing me off to some specialist and CHARGING ME MONEY to make their product work

Then they told me I needed their tech support to perform some fixes on my computer for a $99 charge

Even after calling and never getting ahold of a real person in tech support

I have spent hours with Brother tech support with no resolution of the problem.

Even after 3 hours on the phone with tech support could not get the rpinter online

Could not install even with my enterprises' tech support.

I had to call tech support and fiddle with some Google settings.

With both of the Brother printers I have had to hire outside tech support to get them working wirelessly.

Brother should understand that the days of unintuitive electronics that require poorly written manuals, agonizing phone calls to tech support, and hours of self-troubleshooting are over.

(Tech support confirmed this incompatibility.

So frustrated that I cannot get this to work, I have to constantly reboot/reconfigure my settings, and constantly call tech support.

The only caveat - hooking this up to wireless on a PC required 45 solid minutes with tech support.

Couldn't get it to connect wirelessly, barely found a tech support number, called it, the guy there was an idiot who talked down to me and then told me it would cost $100 to fix this

I spent 45 minutes on the phone with Brother tech support and they weren’t remotely helpful

The Brother website for tech support is a quagmire and often directs you to the same terrible steps

I could probably fix this eventually if I wanted to spend hours searching the web and on the phone with tech support.

By the way, the girl in tech support said the same thing

Have all kinds of programs downloaded by the tech support guys, but every time I try to use the printer, it doesn't work

When pressing their tech support for an explanation as to why this information isn't posted anywhere or what other routers also don't work, I got no response.

I work on computers everyday, while I am a developer now, I used to do PC and Printer Tech Support

The tech support was helpful, patient, and polite, but it's another 30min out of my life that I shouldn't have to spend.

It will take a call to tech support

On a side note, I did not want to disclose personal information to the tech support because I wasn't sure that I'd keep the printer.

n’t need that freedom

n’t get it to work

Set it up via IP Address instead of the s**t software that Brother recommends

n’t need that freedom

n’t get it to work