I got this phone for my 94 year old father-in-law who has severe hearing loss and dexterity issues.

The amplification feature is what I needed for my hearing impaired father who is 93 and mother who is 91.

I am 64 years old and have not yet lost my hearing.

Only complaint is voice message is slightly muffled sounding, not real clear...especially for a hearing impaired phone.

Since starting to loose my hearing, telephone conversations were difficult

Over the past year, his hearing had gotten worse, and communicating with him over the phone had become nearly impossible

Impossible to hear out of it with good hearing

I bought this phone for my mother who has gradually lost more hearing in the past few years.

My wife and I wanted an answering machine that is even louder and clearer than the one we have now because we know our hearing will slowly get worse.

Other than that this is an excellent choice for a hearing impaired person.

If you go online they also have video taped information about their customer service (that could be spelled with all caps - SERVICE) as well as a how-to segment