"you need to call us and tell us the shipping number before we could start working on the keyboard".

He told me "we cannot work on until the customer calls us and tells us what the shipping number is

So I shipped you my keyboard and it has been sitting there for 4 months with no one looking at it because I did not call in and tell you the shipping number?

He said he needed a shipping number.

Okay - so why do you need the shipping number

So I asked him - so you cannot start work on an RMA until you get the shipping number - right?