Updating the firmware and three calls to tech support yielded no improvements in performance.

Tech support only had me try different wireless channels (didn't help) and ultimately wanted me to mail it to them (at my expense) for repair, during which time I just wouldn't have any wireless in my house

Called Tech Support and within 20 minutes had the unit installed and working

I don't believe the poor tech support person was given the tools to do their job.

Tech support says can't fix.

Called their tech support and spent an hour on the phone before I could get properly configured and connected, but....the network name I entered would not show up...just "d-link"

The tech support took more than 1.5 hours to get this running doing the usual jigs of updating firmware and resetting a couple of times, but I thought all's well that ends well

Tech support was useless

Instead of fighting through it on my ow, I called tech support; I had a great experience and am very glad that I called.

It said I had the latest (1.12), but tech support provided 1.13, and it's not like this was brand new version - it had been released 6 months prior.

Unplug the router and connect directly with the modem and internet works fine, Have been on line with their tech support and they make recommended changes in software and the router works for a day or so then its back to bypass and connecting their tech support

Also tried everything tech support offered for security enabling but pretty much anything in my house will connect without asking for the encryption code

It said I had the latest (1.12), but tech support provided 1.13, and it's not like this was brand new version - it had been released 6 months prior.

Tech support tried 3 times to help correct problem after total of about 3 hours on the phone the unit continued to fail

Tech support was useless

It is a pleasure dealing with such great tech support

D-Link's L2 tech support confirmed it and they have no solution.

After 20 minutes with tech support, I gave up and returned the router.

Called tech support and Kristopher was able to help me quickly.

spent over 2 hours trying to set this up with dlink tech support gave up and bought a modem router from att store took 30 minutes to set it

I don't believe the poor tech support person was given the tools to do their job.

Called tech support with Dlink and was told that I should expect a 50 to 60 percent loss of speed with wifi.

I deduct one star because I had to call tech support -- no internet connection as set up out of the box.

i was over call with their tech support for 45 mins

I called tech support and they could not help

I called tech support of D-Link and talked to the agent (ID# ar004651), she resolved the problem immediately

Accessing tech support was a nightmare as well

7/12/13 Just got off the phone with a very patient tech support rep

I called tech support for the one that didn't connect to the computer and they insisted that the problem was with the internet connection, although when connected directly to the computer the internet connection was fine

Tech support is always overseas and often difficult to understand

Router is working well so far, installed it a couple days ago, have 4 Dlink cameras wifi connected to it on permanent basis, the only downside at this point is that the router is not recognizing my Dlink account credentials to get it added to my devices and be able to monitor via web, waiting for Dlink tech support to assist, we'll see how that goes...

Great Tech Support Dlink's got

The 3rd time I spoke to customer support explaining my issues including the 2 previous calls, was transferred to tech support, asked if they could call me back

I expended some time tied up in endles e-mails attempts to correct that password (they had my e-mail address and unit ID number on file correctly), but I could not reset my password without knowing the password!!

I sent as e-mail to support

The new A3 model delivered ~1-2Mb/s on 2.4GHz and failed to connect on 5GHz