But I do give them 4 stars for the good customer service

Awesome customer service

The first item we got had a loud buzzing sounds when it was working, after speaking with their amazing customer service they replaced the item for me.

I appreciate their customer service and will consider buying from them again since they stand behind their products.

I'm a happy camper and glad they have such good customer service!

I had originally rated this player one star--see original text at the end-- but changed it to 4 stars because of DBPower's outstanding customer service.

Amazing customer service, was contact immediate and was issue a full refund.

Great customer service!!

Great customer service!!!

Excellent customer service and fast shipping.

Update: excellent customer service!

Service from the company was very responsive!

I love the product and the customer service of this company

I expected better customer service

Have bought from seller before and provides with fast and great customer service.

They have gone above and beyond with excellent customer service

Good customer service follow up on order and warranty

I received good service from the company when my first one did not work, I contacted Bella in customer service and she had a new one sent out to me that is working well.

Now that is great customer service

The seller provided excellent service which made the buying experience a 5 star!

Great service from seller

I highly recommend this company for courteous customer service and a great product.

I have adjusted my original 3 star review to 5 stars, to not only reflect the replacement DVD player quality I received, but also because of the amazing and prompt customer service.

the son loves it the remote is great for car use as well adding on to this had a small problem but top notch customer service A+ all around

The company is truly committed to providing a top-notch customer service

Very impressed with the recovery and glad to change my review of the product due to the superior service I received.

Great customer service!

- wrote to customer service - they replied immediately, apologized and said they were sending new one - the DVD itself is probably 4.5 stars - great picture, audio is adequate, but not full ( I honestly I wasn't expecting much from audio since ill either be listening with headphones or thru car sound system ) - easy to operate - good remote - very satisfied - DBPOWER - Fine products ( I also own and enjoy a dbpower dash cam ) - super customer service - buy with confidence -

Fast shipping and great service from Amazon.

Super customer service

Excellent customer service.

We were very pleased with the product quality and the wonderful customer service of this seller

I received good service from the company when my first one did not work, I contacted Bella in customer service and she had a new one sent out to me that is working well.

I sent an email to the seller and their service was amazing

Great customer service and very happy with my purchase

Updated rating to 5 stars: Terrific customer service!

Good service.

I have honestly never experienced such amazing customer service!

Truly exceptional customer service and great product aside from the problem we had.

Db power has an excellent customer service

They have great customer service

I've been watching movies on my phone through the free library service

Update: they sent a new one good customer service

Works great and has excellent customer service

Wonderful product, great price, and excellent customer service.

Awful costumer service they

Excellent customer service!

The quick service was good too.

I contacted dB power and they had the most hassle free customer service I have ever dealt with

Great customer service.

This seller provides excellent customer service too and they stand behind their product!

had an issue after almost a year - immediately resolved with great and effective customer service

Great customer service - a rare find, these days

Thank you amazon for having great customer service and returning this product without any hassle

I have NEVER had better customer service!!!

EXCELLENT CUSTOMER SERVICE, GOOD WARRANTY

Fast shipping, great customer service

Awesome product and service.

Best of all, the kids are entertained and quiet!Great product, but almost as important, GREAT CUSTOMER SERVICE!

We had a problem with the charger not working, which was quickly resolved by their great customer service

To top it all, they have the best service ever

Very good customer service!

Great customer service

Great dvd player and amazing customer service.

DBPOWER has one of the best customer service I have ever dealt with

This is the second one I got and I thought it was great customer service because they sent me a second one when the first one broke, but when the second one broke a month after getting it, it just really disappointed me

I must commend the company for their prompt and and courteous customer service

I have had experiences with sellers where the product is very good but the service is bad but not in this case

Please note that they have the best customer service

It works great - I like the style and it's lightweight.

The volume is not as loud as I like, but with a headphone, it works perfectly.