• Reviews around customer service (1.82 of 5)

    Diamond VC500 USB 2.0 One Touch VHS to digital file and DVD converter, Video Capture Device with Easy to use Software - Convert, Edit and Save to Digital Files For Win7, Win8 and Win10

    • Customer service was unhelpful
    • then try to contact Diamond Multimedia and get no response, their customer service is horrible.
    • Customer service did respond to my support ticket submitted on line but the solution didn't work.
    • Customer service did not respond within 48 hours to my second ticket submission after their first solution failed to correct the issue.
    • Horrible product and customer service.
    • Customer service was very unsatisfactory: Vendor hangup after I waited 45 minutes on telephone; email response to questions were non-responsive and useless
    • I tried to capture gameplay once for s***s and grins and the quality was beyond garbage and
    • u can also can use s-video when available
    • While it works fine in Windows 10, I haven't had any luck using the S-Video connection in Open Broadcast Software or similar solutions
    • My problems started when attempting to save the just recorded file(s)
    • I have a 1T hard drive in my Windows 10 laptop, so I have plenty of hard disc space
    • There is NO e-mail link, and no phone number and no
    • A YouTube video talks about disabling "E Home infrared device" in the device manager.
    • I tried to capture gameplay once for s***s and grins and the quality was beyond garbage and
    • u can also can use s-video when available
    • While it works fine in Windows 10, I haven't had any luck using the S-Video connection in Open Broadcast Software or similar solutions
    • My problems started when attempting to save the just recorded file(s)
    • There is NO e-mail link, and no phone number and no
    • A YouTube video talks about disabling "E Home infrared device" in the device manager.
    • I use it to digitally capture A/V from VHS tapes for editing and burning to DVDs
    • Anything over 75% quality and I loose sync after about 45 minutes
    • Good I liked
    • There is NO e-mail link, and no phone number and no
    • A YouTube video talks about disabling "E Home infrared device" in the device manager.