I communicated with their tech support 4 times and still had problems.

The tech support is next to non-existent, and the booklet sent with the device is woefully inadequate.

TRIED TECH SUPPORT ON LINE

Since the tech support have limited hours I had to wait until today, Monday, Janury 22 and was provided with another key code that doesn't work

I've had to email tech support twice with separate questions that should have been covered in the manual, one an extremely basic question of how to get from point A in the process to point

Tech support at my company and at Diamond cannot figure out why

I called Diamond Support and actually got thru to a real tech support person who told me this is a known issue, and that there was no plan of record for resolving it.

Tech support says that one of the 2 recording software programs included should record.

I sent Diamond tech support email for help.

Called tech support

Actually, Tech support at Diamond is very minimal

I filled out tech support forms.. took a week to get the first response, a week on the second.. it just is not worth it.

The manual is not good for complete set up and I had to call tech support before I got sound

Next step is to download off the website, tech supports recomendation

(They don't answer their tech support phone number BTW).

Posted on their website and I asked their tech support about what I was supposed to do, but never got an answer.

I truly hope that this works and that this time that I am provided some tech support because I do not want to continually get new key codes.

So I have several issues with tech support if I can reach them (I work M-F).

No response from Diamond tech support

After other indications it would work, I Emailed Diamond tech support and they replied it is fully compatible with Win 10,

I should of came on here before I ordered this,and what I thought would of been a good use of 40 bucks turned out to be a 40 dollar headache,yes this will work with windows 10 but the quality is pretty bad,but I like how they say this is simple and it ain't folks,once I downloaded this from the cd it comes with it didn't work,so I had to contact their tech support and was told that I had to get the file for the audio and video drive off their site which I

The only tech support available was through email

Bought one on December 23, 2017 after reading all the reviews, some good and some bad, finally give it a try because I really need a video capture device, but after three days trying to get the thing to work, finally give up and call Diamond tech support

I have called tech support for the company and the program will not pull up based on my viable equipment.

THEN I received a reply from tech support.

(They don't answer their tech support phone number BTW).

I have a 1T hard drive in my Windows 10 laptop, so I have plenty of hard disc space

There is NO e-mail link, and no phone number and no

A YouTube video talks about disabling "E Home infrared device" in the device manager.

I tried to capture gameplay once for s***s and grins and the quality was beyond garbage and

u can also can use s-video when available

While it works fine in Windows 10, I haven't had any luck using the S-Video connection in Open Broadcast Software or similar solutions

My problems started when attempting to save the just recorded file(s)

I have a 1T hard drive in my Windows 10 laptop, so I have plenty of hard disc space