After the most aggravating hours of my entire life that I spent on the phone with Epson Technical Support (I still have a headache from it a day later), I sent an email to Epson email Technical Support and got the correct answer, go to "Configurations" and change film size

Waste of money!In addition, I have spent countless hours on the phone with customer service representatives trying to troubleshoot to no avail and finally told that they can only honor the original warranty for the original defective product, despite the fact that the product that they sent to replace the defective one is now defective.

I wasted hours on hold while the people who I was talking to asked other people what to do

How can I say this, but the glass is nothing more than a plan piece of cheap-o windowpane glass, not like the solid glass that Epson scanners used years previous, and the glass is not "smooth"