The water has to boil first

Boil your water

The water boils up thru the vents and gets into the eggs

I also have hard water and so used another reviewers tip of using vinegar

The only thing you should be using this for is to barely boil some water to allow the heat and steam to cook your eggs in the little teflon cups.

Instructions say not to boil water

The water boils over if not very carefully monitored.

Fill to the water line, when water boils time the eggs to the desired wellness and they are perfect every time!

WHEN U REMOVE - IT IS AFTER ALL BOILING WATER & STEAM

Instead, it says to use hot, soapy water and a sponge or dishcloth

No water in your eggs, easy to remove and clean.

I followed instructions re washing all parts in warm soapy water before use

We have very hard, mineralized water - so I do give the pan and the bottoms of the cups a soak in some white cleaning vinegar occasionally to remove the mineral deposits

No complaints, works as it is supposed too and it is a good price!

n’t burn my hands.