I was past my 6 month phone support which explains why the phone number I was given to call just kept ringing

You can only contact the manufacturer via e-mail - calling the phone number is useless.

What really is frustrating is that no one in the company seems to be reachable by their published phone number

As another reviewer pointed out the speed adjustments speed up for a few seconds when slowing down which can make you trip or startle u since it jerks you into an unexpected speed.