Thankfully they have good customer care and sent a replacement, but I think it was refurbished as the battery lasted about 1-2 days.

AMAZING customer service

And does NOT give a damn about its loyal customers

It's a great product with excellent customer service for back up support if you should need it.

You wont find a better brand with better customer service

Horrible customer service.

Great customer service

Because it was outside the warranty period, there was nothing to be done, but because I'm a great customer they would give me 25% off a new Fitbit purchase

Not to mention this company has the BEST customer service

I read online about their great customer

(Climbing the Eiffel tower and the like.)But the absolute worse is their abysmal customer service.

Great customer service.

Otherwise awesome product, awesome app, awesome customer service

Also Fitbit has the best customer service I have every encountered.

iDream has wonderful customer service and reached out to me immediately when I initially posted that the band had come unclasped, wanting to rectify the situation

Some customers have had luck getting Fitbit to replace their bracelets, but they wouldn't even help me find a local supplier that actually has bracelets in stock (they just sent me a general list of possible suppliers in my whole COUNTRY!).I really love the idea of what the Flex could have done for me in terms of motivation to move more and, even more important, tracking my sleep quality, but I'll be buying a competitor's product next.

It's a good thing Fitbit offers decent customer support

I will say this as well, Amazon's customer service is awesome to deal with as well as contacting "fit bit" customer service directly, I have had to deal with both and have zero complaints.

Incredibly annoying product and horrible customer support

Fitbit has fantastic customer support, quick response

If you are looking for a device that is not clunky looking; consistently works well; is pretty basic; and is backed by really good customer service, then this is the device for you!

All in all, I could never in good conscience , recommend this product to anyone, and suggest you find the highest rated version from another company - there must be better quality products and better customer service else where

Great customer service

I heard they had good customer service where they replaced items

This is a great little device and Fitbit is a great company with excellent customer service

There are also a lot of bad reviews concerning Fitbit customer service, basically they suck at customer service, but as I have had the Flex for about a week, I have not contacted them... yet

I got a free replacement through the company (nice customer service!

If u do something where u are working doing physical work all day

The fitbit flex is intended to help people like myself try to get motivated to lose weight, eat healthy, as well as get a good night’s rest

I DON"T recommend this product

well-Extremely well-thought-out app GUI with helpful facts/figures, suggestions, social interaction, etc.-Fits fairly well-Lightweight-Automatic e-mail when the battery is low (