• Reviews around customer support (4.61 of 5)

    Foscam Certified Refurbished 1080P WiFi Security IP Camera, 1080P @ 25fps, Pan Tilt 8X Digital Zoom, Night Vision, Motion Detection & Alert, Cloud Storage Service, Rubber Black

    • Needed customer support and Chris was EXCELLENT ! !
    • The camera really does work great and if anything happens, their customer support works even better
    • I recommend Foscam products because their customer support offers excellent assistance!
    • Contacts customer support
    • Nice product design, concept, and GUI, but failed wireless integration and failed customer support.
    • Open the case with customer support however they were unable to resolve the issue and didn't offer the replacement either
    • Had high hopes for this camera but turned out to be an immense let down (both hardware and customer support).In any case, this will be the last Foscam I buy.
    • but Angie from Customer Support fixed all my problems quickly!
    • I am satisfied with the camera and Foscam customer support was excellent when I needed help setting up my account - Lynn at Foscam customer support was very helpful.
    • The customer support is fantastic
    • Debating on even considering another purchase from foscam unless they told me it went defective and provided some customer support.
    • The camera does not support the faster 802.11n wifi networks (a standard which has been in use for almost 10 years).I tried to reach customer support via email and received no reply
    • I spoke with Lyn in customer support who was so helpful and walked me through the easy set up.
    • However, when I contacted customer support, they responded swiftly and, communicating only through email, it took less than a week to go through the trouble shooting steps and receive a replacement, for a fault that was most likely caused by me
    • very easy to install and excellent customer support .
    • I had one question and email customer support and got an answer back in less than an hour.
    • Customer support superb
    • I've been using Foscam cameras for over 4 years and have had ZERO problems with them or their customer support.
    • The manufacturer's customer support suggested I purchase a specialized memory card to resolve the issue
    • Love it and the customer support
    • That is terrible customer support, you finish the calls in queue
    • Insert memory card for recording but same can't be set up on mobile device , contact customer support who advise to connect by desktop/laptop but same not work after spending hours on same
    • Customer support is also excellent
    • Excellent picture quality and patient, friendly customer support when you run into problems
    • Excellent picture quality and patient, friendly customer support when you run into problems
    • Excellent camera and excellent customer support from Chris at Foscam Support!!!
    • Excellent camera and excellent customer support from Chris at Foscam Support!!!
    • Three times I called their customer support and each time I was told a higher level tech would contact me back within a few hours, but they never did
    • I recently encountered a problem after doing an upgrade and had to contact customer support
    • Customer support is pretty good as well
    • Customer support is pretty good as well
    • Customer support was fantastic.
    • wireless setup - needed help from customer support
    • Nice product design, concept, and GUI, but failed wireless integration and failed customer support.
    • Thank you, Michelle at customer support!
    • This company perfected customer support.
    • Best of all the customer support is excellent
    • I had a problem with my live feed on different networks and a 5 minute session with customer support was able to fix it easy
    • Their customer support is very good.
    • I highly recommend Foscam for their product and for their high level of customer support
    • I'm so frustrated and disappointed!Customer support is a joke
    • Customer support is great.
    • Or maybe through customer support that can use their secret techniques to go around the system they made for normal users for us
    • And the customer support, should you ever need it, is exceptional!
    • The product did not work right away, however, I called customer support and they were very helpful
    • And their customer support is really doing a great job to help you setup and also if you need assistance with your R2
    • Going to try to contact customer support because it is obvious it is not as advertised.
    • Instructions were not 100% accurate but customer support was great.
    • The Customer Support should get it fixed in the next release.
    • The product did not work right away, however, I called customer support and they were very helpful
    • After various emails back and forth with foscam customer support trying to get it up and running again, once obvious that is is
    • Had a little issue not getting all features in Chrome browser so contacted Lori in customer support and they got back to me very quickly and said to use IE browser
    • I'm so frustrated and disappointed!Customer support is a joke
    • Talk about excellent customer support!
    • Just as described ,clear picture ,just work’s
    • E-mail functions work nicely too, although trial and error with settings may be required for SMTP TLS and ports
    • Foscam recently sent me an e-mail stating severe vulnerabilities were discovered on many of their cameras...including the R2.
    • Just as described ,clear picture ,just work’s