I had somehow lost a bolt for a Tom and the company sent me a new one free of charge and quick

but it broke already the little bolts on the end popped right off

Good product at a great price!b

stopped working, that one was a pain, and the cheap-o plastic piece that holds up the crash cymbal broke.

I guess it's not that big of a deal, just a hassle, but it was a cheap-o part that was bound to break, most companies would just send the thing and not worry about $6.

We've owned it for abou t 3months and no issues at allthanks all!