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I am now 2 weeks into this issue and have been told there is no time frame available for this report and a solution and that it could take months
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It took me weeks to figure this out, but it worked like a charm
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only con is that I bumped the counter in our house a week after I bought it and scratched it badly, so it is probably worth getting a screen protector
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all the various fitness trackers is awful (a week at most), so no matter what tracker you buy, the 4s is no better or worse.
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Worked with Garmin customer service for 2 weeks trouble shooting until they decided the device was the issue.
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Initially was happy with the purchase but within 2 weeks, the software crashed.