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They requested manufacturing batch number and passed the information to their engineering team
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I called customer support and they immediately said they were sending me a new one and did not want the broken one back, and also asked for the batch number
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I included literally all the information I had in the email (order number, pdf of my Amazon invoice, the model number, batch number, and production date) and surprisingly heard back within two hours
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Also, the batch number indicates that they are running into a series of issues
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and it works exactly as we hopes it would
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This machine works as good as it did in March
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I have no worry of the motor burning out as if I forgot to turn the sync on
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Cleans dishes just as well as when it was first installed
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n’t work
