HTC has phenomenally bad customer support that routinely loses or otherwise botches attempts by customers to get repairs or replacements

For most people, this won't be a problem, but if you are one of the few unfortunate customers who need to have the product repaired, prepare to struggle with HTC as they either reject your requests for repairs or charge you a large amount of money to repair the product.

Absolutely worst customer service i have ever encountered

Except their horrendous customer service

I am leaving a dissatisfied review in light of absolutely horrendous customer service from Amazon for this order and to warn others to consider ordering directly from HTC

Now i know for a fact through my experience and past reviews this company plain out lies and deceives their customers

Worst customer service I have experienced in a long time.

Their customer support process is awful!

Nonexistent customer service.

Because of the horrific customer support you've lost a minimum of one sale, and many of my friends and family members are interested in getting

NOW THAT IS CUSTOMER SERVICE.Aside from the disgusting customer service, the headset is fantastic but without customer service to back it

I have had better customer experience with Spectrum cable than HTC.

I'm not sure why Valve is ok with partnering with a company that takes 3 months to respond to customer support tickets, particularly on an extremely complicated and expensive product that has their name on it

Having experienced truly crappy customer service, I was compelled to warn others.

Good customer service!

I reduced my star rating from 5 to 3 because of the exceptionally poor customer service

The HTC Vive is an amazing, state of the art VR experience with horrible, 3rd-world customer service

Include tripods so as to not burden your customers with manual labor.

HTC has phenomenally bad customer support that routinely loses or otherwise botches attempts by customers to get repairs or replacements

As of right now I would NOT recommend the Vive, or any HTC product, to anyone based on their terrible customer support.

This is the most inane customer service I think I've ever seen from a company

, I know you are really worried and frustrated at this point, trust me, but we are keen to resolve this as much as you are, please give us one more week and as soon as we get any additional detail we will reach you back with it."I would not reccomend anyone buy from this supplier based on this horrible customer experience

This company has some of the worst customer service I have ever seen in my opinion based on my experience

Worst customer service I have ever experienced!

I get that hardware defects happen but lousy customer service for an expensive device is not acceptable.

Pro: great expierienceIncredible gamingWorks like it's supposed to ( while it last)Con: prone to water damage due to sweatWater damage not covered under HTC limited warrantyHTC customer service is subpar

How can they provide such bad customer support on a device that costs $800 each

I did not buy the Vive from Amazon, only because I took advantage of a Cyber Monday deal and bought a Syber C Elite system that included the Vive with it for two hundred off its normal price.