Oculus support is fast but does not help solve any problemWhile it is faster to plug in the device (less wires

Support is generally unhelpful so you might want to look into Newegg's warranty, but we'll see if things work out for me

but if it does have an advantage there, it probably is not enough to justify purchase over the Rift, given the poor reliability of the Vive, and awful customer service/tech support.

i expected better tech support for what i paid

I cannot stress over how terrible support is and how screwed you are if your system goes bad

However, I wanted to mention that HTC has the worst support that I have ever experienced

Because of the horrific customer support you've lost a minimum of one sale, and many of my friends and family members are interested in getting

Mostly however, the support i received from HTC/ Vive was TERRIBLE

We go through the painful chat support process to check on the status several times a week.

Steam support very good and helpful.

At this price, they should have reasonable support.

I know this is first generation tech, but that is exactly why you have to have great support going in.

What made things worse is that the support for the vive is absolutely horrible

What a shame, so little support for a $800 dollar item.

Now it won't even detect the controllers and the support is useless.

I cannot believe a company like HTC doesn't have a decent support service

HTC has the worst support in the business.

It definitely seems like official support for a lot of non-Valve related games excludes the Vive almost exclusively among the VR headsets, which is a huge bummer being as this is the best headset available right now, but third party applications like ReVive, Vivecraft and more allow full use of most of these

Vive maybe your support is keeping more away like me.

HTC has phenomenally bad customer support that routinely loses or otherwise botches attempts by customers to get repairs or replacements

As of right now I would NOT recommend the Vive, or any HTC product, to anyone based on their terrible customer support.

The support is abysmal, you'll find yourself looking through on line user forums trying to find answers that don't exist.

Great deal and support from amazon when necessary

the negative review is for the poor website and support.just updated my review to 1 star for trying to blame me for poor support.

How can they provide such bad customer support on a device that costs $800 each