.....the company gave a sincere apology and refunded my money.

Thanks for your great customer service!I highly recommend this company!

, company refunded $.

Update 10/11:The company contacted me to correct the issue offering a replacement or a refund

Fully recommend this product and company.

I had an issue with one of the cartridges and the company promptly fixed the issue

Update 07/2018******I am revising my rating to 4 stars due to the company being very responsive to my complaint and correcting the situation

It's nice to see a company stand behind their products and services like IKONG did

Company offered to refund purchase price or refund full purchase amount

FOLLOW-UP: I have to congratulate the company's customer service, as they sent me a new set to try

It would be nice if all companies responded like this.***Original review***I was hoping these would do a decent job, maybe not as well as the originals but well enough for everyday printing

The company was very responsive and quickly sent me replacements

I found my C- leaves streak line down the side of the paper and the M-cartridge leaked powder all over

So far the replacements are working as they should

And the price really is excellent, as well, which is a big deal when you go through toner as fast as we do, at times