Sound quality is good but finding the tips is annoying as hell considering how bad Logitech's customer support can be

Will contact customer support at Jaybird and see how the return process goes

Called customer support, was guided through reset process, it did not work

I complained to customer support and after destroying the product/ sending pictures/ complaining (Jaybird replacement process) and getting to the limit of my patience, the company shipped a replacement unit

I contacted customer support at Jaybird and they said they would send me a new pair

As a 20 yr military vet who has tried and tested all types of headphones over the world you can’t go wrong with these or thier awesome customer support team.

I contacted customer support to get a newer version

The short lifespan and customer support behind these earphones is egregiously lacking.

The people in customer support are usually incompetant and they are rarely helpful during the process of getting replacement headphones

I still haven't heard back from customer support, which used to be very fast and helpful.

Jaybird brags great customer support, but it awful

Poor product and NO customer support from a corporate side of things.

After numerous attempts to reach out to customer support at Jaybird, I never heard anything back from them.

However about 2 weeks ago when I noticed the right earbud would only produce sound when held at an angle, I tried to contact customer support for help

Shoddy workmanship and poor customer support.

Over all these are great, wish the company had better customer support but eh what can you do?

I did some googling and discovered that 1) this is a common problem and 2) Jaybird customer support is useless.

But if you're buying these headphones expecting quality customer support from Jaybird, don't waste your time

Customer support online was unresponsive

Customer support is practically none existent, their web page and contact support is subpar and when they do answer it is to imply that the problem is probably because they were charged somewhere different from a laptop or computer (this coming from a serious brand with a good history).

Customer support online was unresponsive

I called Customer support and again, they were very quick to help me out.

I did some googling and discovered that 1) this is a common problem and 2) Jaybird customer support is useless.

Also its IMPOSSIBLE to get a hold of customer support for this company

Shoddy workmanship and poor customer support.

I do try to follow the largely ridiculous suggestions from customer support, like only charging at very specific amperage and not charging after "exposure to sweat"(!)For now, I keep a pair of Plantronics BackBeat Fits to use in between warranty exchanges.

Poor product and NO customer support from a corporate side of things.

Jaybird brags great customer support, but it awful

So I got a hold of their customer support

Their customer support isn't the greatest as well

Their customer support isn't the greatest as well

I had some questions about them and contacted the customer support they were very helpful and nice.

I contacted customer support and within 1 week I had a brand new pair.

The customer support was hands down the best I ever dealt with, they responded and followed up and replaced my headphones.

After a call to customer support, they were replaced.

This where bought in December and I got in touch with customer support mid to late January

Called customer support, was guided through reset process, it did not work

My saga resumed with customer support, lets see where it takes me this time.

Customer support replaced them and I was back in business

Like other reviewers I'm going to contact customer support and see if they will do anything about this, but right now it can't be considered even minimally functional.

Have a look at the Jaybird customer support forums to see the types of issues you can expect

Customer support is useless and only offers reset instructions, which do not solve anything

Great ear buds, amazing customer support

Great ear buds, amazing customer support

Customer support was friendly and emailed me troubleshooting solutions for this common problem but nothing worked, including full reboot of phone, earbuds, reinstall app, etc.

Customer support is useless and only offers reset instructions, which do not solve anything

I contacted Jaybird's customer support to have the item repaired or replaced under the

Customer support forums had all the same genetic answers about resetting them, etc

To try and fix the issue, I performed a factory reset which was suggested by customer support on jaybird site, but the issue still persisted after the reset

I e-mailed Jaybird customer support 2/16 and will further update this post once they

My biggest complaint, the horrible design for the charger and the sad excuse for customer support

Love my Jaybird X3’s

I loved my X3’s

Decided to step up to the X3’s because I lost my original X’s

the fit and sound isn’t as good as the x2’s

The Jaybird X3’s are awesome-the sound is great and they connect to my phone fast

n’t lose anymore

took me less than 30 min t discover how it all works and charges, super user friendly application

n’t recommend to anyone.

Love my Jaybird X3’s

I loved my X3’s

Decided to step up to the X3’s because I lost my original X’s

the fit and sound isn’t as good as the x2’s

The Jaybird X3’s are awesome-the sound is great and they connect to my phone fast

n’t lose anymore

took me less than 30 min t discover how it all works and charges, super user friendly application

n’t recommend to anyone.