I did get the package with the urgent care notifications, and I an able to see where her and the phone are anytime.

What problems I have had were taken care of by customer service who in my experience have been very friendly and willing to help

no other informationNo real keyboard for text messages, you must hit number keys multiple times to enter lettersPhotos cannot be sorted; they are always in the order takenGood things about 5Star Service:Urgent Care; access to nurses and doctorsMedCoach as a reminder to take medicinesCheck in call that notifies family/friend if there is a problem

The up and down buttons scroll through the entries, and two preset entries are for "Urgent Care" and "Health and Wellness Alert"

There are some add on services available like Urgent Care (24/7 access to registered nurses and doctors), MedCoach (reminders to pick up prescriptions and take medication), and Check-in Call (an automated phone call up to six times a day to check up on the senior)

This one is amazing!All the amenities such as the 5Star service, which connects me to a highly trained agent to help with emergencies, Urgent Care which gives me unlimited access to RN's and Doctors 24-7, and prescription refill reminders, for me makes this the best flip phone I ever had!!

Mom doesn't understand why the buttons don't work as she expects and gives up before the phone is responsive

You would think there would be a place to hang a