I'm more savvy than the usual user as a smart home professional, so I looked up what problems people were having and covered some basic settings recommended by Apple myself, then got this product first thing and installed it on 3 devices

They told me to sit back and wait because immediate help was not within the "scope" of the software, and I even said that I'd pay for endpoint protection or whatever needed to protect my home, because I have a smart home and my door is even on my network