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it was refirbished which i figgured meant it was in good working order
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I also had a difficult time after the charging and headphone rubber covers ripped off, but all weather duct tape worked great to seal them
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It is very tough, speaker is plenty loud, functions all work well, camera very adequate, it's a lot of phone...especially for the price
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This phone has worked well for my husband as a replacement for the exact phone that he left on top of his truck and we found down the road
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The phone I received worked good except the plastic on the back and edges of the front is super thin and junky