I could turn on the TV, up and down volume control worked but could not change channels....called my tech support at Asurion and spent 30 minutes with them and after going through all the gymnastics of checking cables, switching cables, powering on and off TV and Cable

the conclusion was the remote was "bad".The tech support person said they'd mail out a new remote to which I responded: "What do you think is a reasonable compensation for wasting 90 minutes of my time with a product that after all was said and done, defective?"

After another HOUR on the phone with LG including the tech support person accessing control of the TV via Wi-

Here's why I gave this product 2 stars:First after calling tech support on the day of set up to connect my Klipsch sound