Oh and LG tech support is only available Monday through Friday, so if you were hoping to get support over the weekend, no dice.

When I called LG tech support and explained the issue, I was informed that I was doing everything correctly.

I am returning this and ending my prime membership Amelia from tech support actually said they may be able to resolve this NEXT

I have spent hours on the phone with Amazon tech support and LG tech support

Oh and LG tech support is only available Monday through Friday, so if you were hoping to get support over the weekend, no dice.