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The gentleman who installed it is not keen on those "smart" remotes either.
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He told me I had the wrong remote but the remote he tried to use got a message it wasn't compatible with the TV.
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I bought a Magic Remote (because they were too cheap to include one), and when the TV detects it, a message pops up saying "registering new remote" followed by "this remote is not compatible with this TV".
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It’s not a great universal remote but you can use the remote as a pointer on screen which makes navigating web sites (yes the TV has a web browser) very easy
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Great remote that includes 2 buttons, one for Amazon access and one for Netflix
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Remote included is more than sufficient for me, and magic remote is sold
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You can also buy a smart remote from LG, I believe
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You will have to buy a $60 additional magic remote that is not in stock.
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, get with it , make a great remote for this great TV.