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I contacted customer service about these two issues and they thanked me and said they would have their engineers look into it.
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Customer service is excellent with prompt reply to solve connection issue.
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One of the best customer service departments I've ever dealt with
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Great product and great customer service
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Great product, easy to assemble,works really well, customer service is excellent
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We are very happy with this antenna, and the customer service was awesome
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Great price, Great customer service!
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The customer service is delightful!
