Microsoft tech support is really about the

Update: now, per tech support, you have to log in only once to get the software started....updates to this post as needed

Called customer service again was transferred to another department and the tech support wanted remote access...reluctantly agreed

Took more than 2 hours with Microsoft tech support to activate the account after the software was installed

The tech support person tried installing 16.13 and something after 16.15 and the issue recurred

Had to work with an independent tech support company to find a work-around in order to access all of my email accounts

Now waiting for tech support to call me

Per Microsoft Tech Support, you have to log into your Microsoft account every 40 days, or YOU CANNOT USE THE SOFTWARE YOU PURCHASED

The upshot of my issues is that I was finally found out there is a flaw in this version (after many live chats, many phone calls, and working with two Tier One tech support people, a series of promised return calls from Tier Two that NEVER came and my own persistence in finally, after 28 HOURS, reaching someone who could analyze and solve the problem).Both Powerpoint and Word were having problems recognizing fonts-- frequently-used, system fonts like Helvetica and Gill.

I had to resort to Microsoft Tech Support to get it working.

Took three days and Microsoft Tech Support help to finish installing, and even then it would keep giving me an error about some DLL on every startup and the Tech Support guy did not succeed in resolving it

I thought I was talking to Microsoft tech support, but it turned out that I wasn't.

I called Microsoft Tech Support

Buggy software cost me 8 paid client hours of tech support, FIVE of which were waiting on hold and they still could not fix the issue

The first Microsoft tech tried to activate it by taking over my computer and then said it was above his level and a tech support person would call me back and gave me a two hour window of time.

Spent almost 2 hours with MS tech support and they were stumped

it has been 20 minutes since Tech support said they will call back in 10.*******************************************************Follow up comments

I had many technicians trying to fix the problem and they say the program is corrupted and they are going to download another version (that is to say when you find a tech support that is willing to talk with you, most speak very little English and they just hung up on you from the Philippines, but, after a half day trying you get possibly someone that is willing to try to fix the problem

The tech support person recommended that I NOT update when the message box pops up, "until two months after it comes out."

Tech support wanted access to my computer which I was very concerned about.

My opinion still stands, but over an arduous period spent with Microsoft's terrible tech support system, I have learned of issues with this product

Instead I got a tech support rep, who gave me wayyyy too much software requirements to install Microsoft office, all the the time acting like he was my best friend

Discover the tech support team appeared to have created a second account for me, confusing the system.

How can it be that 3 Microsoft tech support reps didn't know that?The next

3 calls, 3 days and 3 levels of tech support later (right up to the supervisor of tech support escalation team, again, the Philipines

I don't know what the solution is if you, like I, have to have an updated version compatible with an updated OS, other than aggressively pursuing a tech support person who actually knows what they are doing

My opinion still stands, but over an arduous period spent with Microsoft's terrible tech support system, I have learned of issues with this product

I had to get assistance from the helpdesk, but they were able to get it running after remotely adjusting my P C which concerns me.

I had to get assistance from the helpdesk, but they were able to get it running after remotely adjusting my P C which concerns me.